Terms & Conditions

This page (together with the documents referred to in it) provides you with information about us and the legal terms and conditions (“Terms”) on which we supply any services (“Services”) listed on our website (“our site”) to you.

Please read these Terms carefully and ensure that you understand them before ordering any Services from our site. By ordering any of our Services, you agree to be bound by these Terms and the other documents expressly referred to in them.

If you do not accept these Terms, you will not be able to order any Services from our site.

You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Services, please check these Terms to ensure you understand the terms which will apply at that time.

Information about us

We operate the website koerge.com. We are Koerge Ltd, a company registered in England and Wales under company number 11856343, with our registered office at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

To contact us, please see our Contact Us page.

Use of our site

Your use of our site is governed by our Website Terms of Use. Please take the time to read these, as they include important terms which apply to you. When using our site, you must also comply with the provisions of our Website Acceptable Use Policy.

How we use your personal information

We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.

Our Contract with you

These Terms and any documents expressly referred to in them constitute the entire agreement between you and us (the “Contract”). You acknowledge that you have not relied on any statement, promise, or representation made or given by or on behalf of us which is not set out in these Terms or any document expressly referred to in them.

Where you are a consumer, you have legal rights in relation to Services that are not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

How the Contract is formed between you and us

Our order process allows you to check and amend any errors before submitting your first order to us. Please take the time to read and check your order on each page of the order process.

After you place an order for hosting Services, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

If you are ordering hosting Services with us, we will confirm our acceptance by sending you an email (“Order Confirmation”). If you are ordering domain registration Services with us, we will confirm our acceptance by sending you an invoice. The Contract between us will only be formed when we send you the Order Confirmation or invoice as described above.

The term of our contract for hosting Services is as described in each invoice you receive from us. Once we have provided domain registration Services for you for any given domain, we will send you an invoice for domain registration Services when payment for that domain is next due unless you inform us otherwise.

Unless the Contract is cancelled by either party in accordance with clause 12 below or is amended by agreement between us, the Contract will renew automatically for the same term as the previous Contract at the Price as described in clause 10 below.

If we are unable to supply you with the Services ordered, for example, because of an error in the price on our site as referred to in clause 10.4, we will inform you of this by email and will not process your order. If you have already paid for the Services, we will refund you the full amount as soon as possible.

Our right to vary these terms

We may revise these Terms from time to time, including but not limited to the following circumstances:

Changes in how we accept payment from you; and
Changes in relevant laws and regulatory requirements.

Every time you order Services from us or the Contract between us is renewed, the Terms in force at that time will apply to the Contract between you and us.

Providing Services

We will supply the Services to you from the date set out in the Order Confirmation, in the case of hosting services, or invoice, in the case of domain registration services, until the completion or renewal date set out in the Order Confirmation. Where no completion date or renewal date is specified, we will supply the Services until the Contract is terminated in accordance with the Terms.

Where the Order Confirmation sets out any milestones for the provision of Services, we will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 17 for our responsibilities when an Event Outside Our Control happens.

We will need certain information from you that is necessary for us to provide the Services, for example, name, address, contact details. We will contact you about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may make an additional charge of a reasonable sum to cover any extra work that is required, or we may suspend the Services by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us after we have asked. If we suspend the Services under this clause, you do not have to pay for the Services while they are suspended, but this does not affect your obligation to pay for any invoices we have already sent you.

You are responsible for obtaining:

Suitable licences of third-party software; and
Backups of your Hosted Materials, which must be stored externally to our systems; and
Any third-party cooperation and consents, which are required for the full use of the Services. We will not be liable for any delay or non-performance where you have not provided such licences and consents to us after we have asked.

We may have to suspend the Services if we have to deal with technical problems. We will contact you to let you know in advance where this occurs unless the problem is urgent or an emergency. This does not affect your obligation to pay for any invoices we have already sent you.

Our distributed denial of service (“DDoS”) protection is a network-wide solution that covers all of our infrastructure. It is capable of mitigating the majority of DDoS attacks, but if the attack is large enough, then IP addresses, servers, or websites may be black-holed or removed from the internet whilst the attack is in progress.

If you do not pay us for the Services by the due date for payment, as set out in clause 11, we may suspend the Services 7 days after the due date until you have paid us the outstanding amounts. We will contact you by email to tell you this. This does not affect our right to charge you interest under clause 11.3.