At Koerge (Koerge Group Ltd) we believe in helping customers as far as possible. Under our cancellation policy:
Cancellations will only be considered only if the request is made within 7 days of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of provisioning services.
Cancelations must be requested to koerge.com a minimum of 14 days before the service is due. Failure to cancel before this period is acceptance of renewal of the service.
When you buy our products or our services, your purchase will be covered by our 30-day money-back guarantee. If you are, for any reason, not happy with your purchase, we will cheerfully issue a full refund.
To request a refund, simply get in touch with us with your purchase details within seven (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback extremely seriously and use it to constantly make improvements to our products and quality of service.
Refunds are not being provided for services delivered in full such as installation service. Refunds are being processed within a 7 day period.
If a service is cancelled and a refund requested, the cost incurred of renewing or providing a free domain name (if included with the service being cancelled) will be deducted from the refund amount (this could sometimes lead to a negative value).